Net Promoter® Score (NPS) Survey Template

This NPS survey template is designed to measure customer satisfaction and gather feedback on your company's products and services.

It consists of a Net Promoter Score (NPS) question, demographic information, and open-ended questions to allow for in-depth feedback. The survey is split into three sections, with a short introduction and thank you at the beginning and end.

The information collected will be used to help you better understand your customers and make improvements where necessary. The survey is brief, taking only a few minutes to complete, but will provide you with valuable insight into the customer experience.

Number of Questions
5
Time to complete:
2 minutes
Categories:

Net promoter® score (nps) survey questions in this example

1. How likely is it that you would recommend this company to a friend or colleague?

The answer should be a single choice:

  1. 1 (Not at all likely)
  2. 2
  3. 3
  4. 4
  5. 5
  6. 6
  7. 7
  8. 8
  9. 9
  10. 10 (extremely likely)

2. What made you give us this score?

The answer should be a multi line text input.

3. What do you like most about our company?

The answer should be a multi line text input.

4. What do you like least about our company?

The answer should be a multi line text input.

5. What suggestions do you have for improving our products and services?

The answer should be a multi line text input.

6. Do you have any other comments:

The answer should be a multi line text input.

When should I use it?

When you want to gage the loyalty and satisfaction of your customer base, the Net Promoter Score® question is an established and recommended approach to calculating the likelihood that your company, product or service will be recommended to others.

Measuring and tracking this important metric helps you to illuminate problems or successes in satisfying – and better, delighting – customers (and even employees).

NPS is measured easily through the additional of a question within an existing survey, or by asking this alone. You then apply the NPS calculation to quantify the number of promoters, detractors and neutral clients (you can read more about the advantages of using Net Promoter Score here).

Get started and create your first survey

If you would like more information then please get in touch.