Product/Service Satisfaction

 

1. With regards to your most recent experience with [COMPANY], was the quality of customer service you received:

 

2. Taking into consideration the features and benefits of the product itself. How satisfied are you with the product?

 

3. What are your favourite things about this product?

 

4. The following statements refer to your recent conversation with the sales representative, please indicate whether you agree or disagree.

Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
The sales person was very courteous
The sales person dealt with my enquiry professionally
The sales person was very knowledgeable and understood my needs