Customer Service Satisfaction

 

1. During your most recent purchase, how did you contact us?

 

2. I found suitable information to help me with my query.

 

3. How quickly did you get through to a sales person?

 

4. Do you think we... (Select all that apply)

 

5. How quickly was the problem resolved?

 

6. How many times did you contact us before we resolved this issue for you?

 

7. Overall, how satisfied are you with the customer service experience that you recieved from us?

 

8. If you were less than totally satisfied, what could have been done to serve you better?